Returns & Refunds Policy
Our Returns & Refunds Policy
At Ever Kart, we want you to shop with confidence. Because most of our products ship from long-distance suppliers, we've built a policy that's fair to you and sustainable for us. Please read it before placing your order — by completing checkout, you agree to these terms.
1. Report issues within 48 hours
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at shop.everkart.in@gmail.com.
2. Video proof is required for damage or defect claims
To qualify for a refund or replacement on a damaged or defective item, you must provide a continuous, unedited video that:
- Starts before the package is opened, showing the sealed parcel and shipping label
- Continues through the full unboxing without cuts or pauses
- Clearly shows the damaged or defective item
This requirement protects genuine customers from having claims slowed down by cases we can't verify, and it's standard practice for many online retailers. Claims without this video generally cannot be verified with our suppliers and may not qualify for a refund or replacement.
3. If you don't have video proof
We understand it's not always possible to film every unboxing. If you don't have video proof, send us clear photos of the issue as soon as you notice it. We'll review these on a case-by-case basis and may still offer a partial refund or discount on your next order, at our discretion.
4. How we resolve verified claims
For most low-cost items, we will not ask you to ship the product back to us. Instead, once your claim is verified, we'll offer one of the following:
- A full or partial refund to your original payment method, or
- A free replacement item
For higher-value items, we may request the item be returned before a refund is processed; in that case we'll cover or arrange the return shipping.
5. What isn't covered
This policy covers items that arrive damaged, defective, or significantly not as described. It does not cover change-of-mind returns, buyer's remorse, or incorrect address entered at checkout. Minor color or packaging variations from product photos due to manufacturing batches are not considered defects.
6. Order cancellations
Orders can be cancelled free of charge before they've shipped. Contact us as soon as possible after placing your order if you need to cancel.
7. Refund timing
Approved refunds are processed within 5–7 business days back to your original payment method. Depending on your bank, it may take a few additional days to reflect in your account.
Contact us
Questions about an order? Email shop.everkart.in@gmail.com and we'll get back to you as soon as we can.